FAQ
Browse through our shop section. Once you have found an item, click on the 'Add to Shopping Bag’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa and American Express
• Net Banking - all major banks
• Debit Carts - all major banks
• Wallets
Bank transfers are accepted upon special request.
If you are not able to make a payment via the above listed methods, please send us an e-mail at info.mysticloom@gmail.com and we will send you options to pay.
At Mystic Loom , your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at … or write to us at info.mysticloom@gmail.com, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.
We process your orders within 24 hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 4-5 business days.
• We offer free shipping for all prepaid domestic orders.
For Cash on Delivery orders, a base charge of Rs.100 is levied.
Yes, we offer international shipping! Please check our Shipping Policy for more details on delivery times and costs.